world-leading call center Features
Discover all of Business core’s features, improve your interactions with customers and make your workflows more efficient.
Intelligent call routing
Call flow designer
Intelligent call routing with pre-defined criteria based on your needs and preferences. With our Call Flow Designer feature, you can manage your inbound calls coming to the call center step by step.
Automated Call Distribution (ACD)
Automated smart and efficient queue distribution of inbound calls based on all available data to make sure that callers are always directed to the most qualified agent or agent group.
Interactive Voice Response (IVR) menu
Create your multi-level interactive voice response (IVR) menu to guide the caller through different options and make sure they are always directed to the right department, agent or group of agents and receive relevant information through customized messages.
Call Forwarding (Call Redirection)
With our business phone system, your clients can always reach out to you.Business Core allows you to automatically forward your incoming calls to external mobile or landline phone numbers each time your agents are busy or unavailable during business hours.
Skills-based routing
Inbound calls can be automatically routed to a specific agent based on their fit and skills required by the caller. You can easily assign skill levels to your agents.
Preferred agent
Set a preferred agent for each client so that their calls are always directed to the right person. The customer constantly communicates with the same agent, which makes your customer support more personalized, efficient and pleasant.
Automatic outbound caller ID
Business Core allows you to set an outbound caller ID automatically based on the call destination country. Your clients abroad will receive a local phone call instead of an international one.
Ring groups
Make sure that customer calls ring multiple or all agents at once. This will shorten the response time and improve your customer support.
VIP Queues
Make your VIP customers feel special when trying to connect your contact center. When using the VIP queue, you always give the priority to the customers which matter the most to your business.
Caller-based
routing Smart routing of inbound calls based on the caller’s phone number with your custom criteria.
Voice features
Call queuing
Create customized call queues. Inbound calls are sorted in call queues based on pre-defined rules and steered to available agents within the right group. Personalized messages are available as well.
Call recording
Business Core can automatically make a recording of all calls. Once the call ends, you can listen to it directly from your internet browser anywhere and anytime. Improve customer interactions by monitoring your team’s calls.
Internal calls / Extensions
Each user, agent, caller queue or department has their own personalized number or extension. This will allow you to reach anyone in your company or seamlessly route a call to a different agent.
Voicemail
Create personalized greetings or group voicemail messages. If the caller leaves a voicemail, you can listen it directly from the internet browser from anywhere and anytime.
Number porting
Business Core allows you to use your existing phone numbers by porting them to Business Core.
Toll-free numbers
Use a green toll-free number 0800 or a blue number 0850. With toll-free numbers, your clients can call you for free or at very low rates, which gives you a significant competitive advantage.
International numbers
Acquire international numbers (with geographic or non-geographic codes) from more than 140 countries. Local phone numbers allow customers from abroad to call you at standard local rates or free of charge.
Short numbers
Get a five-digit phone number 16 xxx, 17 xxx or 18 xxx.
Fax to email
″Fax to Email″ feature allows you to receive fax messages quickly and easily in the form of emails.
Business hours
Define your business hours and decide when you are available for receiving calls. Outside of these hours, you can choose a special personalized absence message, redirect calls to a different phone number or answering machine or even use various combinations.
SMS / Text messages
Send your customers personal messages or general notifications and make your contact center much more effective. Automatic text messages save time and facilitate the work of your agents.
Personalized greetings
Initial greeting is your first interaction with clients. With Business Core, you can create personalized greetings played to the caller based on specific situations (outside business hours, on-hold, etc.)
Internal phone number tags
Does your company use several phone numbers? Give them a tag so that your employees and agents immediately know what number the client dialed and how to adjust their approach.
Conference calls
Improve teamwork with conference calls. You can schedule conference calls easily in a couple of minutes and invite external contacts, e.g. your clients, suppliers, etc.
Call Masking
Call Masking feature ensures that your personal phone number stays private. No need to share your phone number with everyone you are calling to. Share it only with the callers you choose.
Statistics and monitoring
Call statistics
Track the performance of your call center. Business Core is a truly data-based call center analytics software. Complex statistics on calls, agents and call queues all in one place. Make smart decisions based on relevant data.
Call monitoring
Have a comprehensive overview of your phone calls anytime you need. Get information on your agents’ calls and optimize your customer service.
Agent reporting
A simple access to agent statistics directly in Business Core to help you improve your customer service and rank each agent based on their performance.
Real-time dashboard
Monitor your call enter activities in real time. All important data on inbound calls and agent productivity are always at your disposal, always up-to-date.
Wallboard
Get a live picture on what’s going on in your call center displayed on monitors. Wallboard will allow you to optimize agent productivity, reduce waiting times and immediately address the caller’s needs, improving their satisfaction.
Emotion analytics
Emotion analytics are nowdays one of the top trends in analytics and data collection. Do not hesitate and start to use them, your customer service will improve!
Custom reporting
Need more than our standard Business Core statistics? Use filters to view data as you see fit (e.g. by agent, phone number, queue or timeframe). This will generate reports that are relevant to your business.
Integrations
Simple integrations
Business Core can be easily integrated with your CRM, e-commerce or helpdesk tools. Your agents will see all customer data in one place. This will allow them to deliver better and quicker service.
API
Integrate Business Core with your external systems. With integrations, you can import and export contacts and regularly download history of phone calls, orders, tickets, etc.
Contact history
Complete customer interactions history always within easy reach. We will automatically display previous calls, orders, chats or notes, so agents don’t have to look them up in multiple systems.
Workflow Automation
Workflow Automation comes in handy especially when you wish to automate unnecessary tasks either inside of Business Core or within Business Core and different tools.
Shared contacts
Compile all your contacts in a single contact list. Integrations will help you import contacts from several sources into Business Core. This will make your workflows even more efficient.
Create tasks directly from Business Core
Add new contacts, create tickets, tasks or edit orders in your CRM, helpdesk or e-commerce solution directly in Business Core. Streamline your workflows with our effective solution for customer calls.
Caller ID
Personalize your communication with clients from the very beginning. We will show you the name of the caller, their phone number and much more even before the call connects.
SQL Exporter
Connect your call center data from Business Core to your business intelligent tool and start building dashboards and statistics that matter most to your business. All without a need for coding skills.
Utilities
Security
Reliable and safe operation of your business phone system. Your data and VoIP services are safe with us. All Business Core data are stored in modern safe data centers with 24/7 monitoring.
Online user management
You can add new agents into your call center, modify their details and remove agents who no longer work with you. There’s no need to contact us, you can do everything related to agent management yourself, with no hassle.
Unlimited concurrent calls
Business Core does not limit your concurrent calls. You can handle as many inbound and outbound calls as you like, all at the same time.
Responsive web admin
Business Core is accessible from all kinds of devices. Web interface automatically adjusts to your device’s resolution – be it a laptop, PC, tablet or smartphone.
Multi-language phone
As phone software Business Core is used by customers all over the world, Business Core Phone App is currently available in many different languages (more languages will be available soon).
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Request free Overview call, we will be happy to walk you through any area of your interest you may have.
We three offer flexible and highly scalable platforms, three ERP solutions that align with your brand and business objectives.
CRM
Customer relationship management to Improve the relationship with existing customers, Find new prospective ones, and Win back others.
Call center
An agent console and call management interface.
Finance and operations
A ‘whole of business’ view of your organization’s overall performance, from a both an operational and financial perspective.
See for yourself how easy it is!